Turn Customer Feedback into Business Growth
Discover a powerful, all-in-one feedback collection platform built for organizations that care about service quality, customer experience, and continuous improvement.
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Why Our Feedback Platform?
In today’s experience-driven world, feedback is no longer optional — it’s essential. Whether you’re in hospitality, retail, healthcare, education, or any service-based industry, understanding what your customers think can make or break your reputation. That’s why we built a smart, scalable feedback management system that helps you stay connected with your customers at every location. With our platform, you get more than just surveys — you get insights that empower you to take action. From the moment your customer provides feedback to the time you analyze and respond, every part of the journey is seamless, secure, and tailored to your brand.
What Makes Our System Different?
We didn’t just create a feedback tool. We built an end-to-end ecosystem that helps you manage feedback in a structured, strategic, and scalable way.
Smart Role-Based Access
Every user gets the tools they need. Super Admins control everything, vendors manage their own locations and devices, and feedback kiosks run in a secure looped mode for customers.
Real-Time Reporting You Can Act On
View detailed reports instantly. Filter by location, device, or date. Spot trends and act on issues before they affect your business.
Complete Location & Device Control
Easily add multiple locations, assign devices, and monitor what’s happening across your entire network — all from one dashboard.
Fully White-Labeled Experience
Make your feedback system feel like an extension of your brand. Add your logo, color themes, and customize interfaces per vendor.
Build Beautiful Feedback Forms
Drag and drop questions. Use smiley faces, stars, scales, text, or multiple choice. Customize every form to match your business goals and brand tone.
Optimized for Tablets & Kiosks
Your customers won’t struggle with clunky interfaces. Our device view is sleek, simple, and runs in continuous mode — perfect for collecting feedback in public spaces.
Enterprise-Grade Security
All data is encrypted. User sessions are secure. Authentication is managed using trusted platforms like Firebase or JWT — so you can trust the system with your customer data.
Always Available, Even Offline
Our system is built for real-world environments. If internet goes down, feedback is cached locally and synced once the connection is back.
What Roles Can Your Team Play?
On-Site Device (Tablet/Kiosk)
Used by customers to submit feedback with ease. Secure, looped, and designed for unattended environments.
Vendor/Organization Admin
Manage your sites and devices, build feedback forms, and analyze reports — all within your assigned limits.
Hotels & Hospitality Chains
Improve guest satisfaction with instant service feedback
Retail Showrooms & Malls
Track shopper experience to boost customer satisfaction.
Hospitals & Clinics
Enhance care through real-time patient feedback.
Educational Institutions
Gather input to improve learning and campus life.
Restaurants & Cafes
Get quick feedback to refine food and service.
Government & Public Services
Measure citizen satisfaction for better services
Create customised feedback that fits your needs.
What’s your industry?
Cue FMS helps teams collect, manage, and act on real-time feedback to drive better decisions and continuous improvement.
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